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What is Crowdstrike, the company behind unprecedented global IT outage

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Jul 19, 2024 07:30 PM IST

Global tech outage caused by Crowdstrike’s software bug led to disruptions worldwide. Here’s what you need to know about the company

A global technology outage caused major disruptions across the world. The outage has been traced back to a cybersecurity company called Crowdstrike which provides anti-cyberattack services to Microsoft, among other companies. Crowdstrike is a US cybersecurity firm based in Austin, Texas which was founded in 2011. The company customers include 298 Fortune 500 companies, eight out of the top 10 financial services firms, seven out of the top 10 manufacturers, six of the top 10 healthcare providers and eight out of the top 10 food companies, it has said. Earlier, Crowdstrike was involved in investigations into cyberattacks such as the 2014 Sony Pictures hack and the hack of the Democratic National Committee in 2016.

Crowdstrike-Microsoft outage: Crowdstrike CEO addresses IT outage caused by antivirus software interaction with Windows OS.
Crowdstrike-Microsoft outage: Crowdstrike CEO addresses IT outage caused by antivirus software interaction with Windows OS.

Read more: Crowdstrike says global Microsoft outage caused by ‘defect’ in ‘content update’

What is Crowdstrike’s relationship with Microsoft?

Crowdstrike’s anti-cyberattack software is integrated directly into the Windows operating system which is designed by Microsoft. This means that a wide variety of devices across the globe use the software.

How Crowdstrike caused global tech outage?

Software designed to deal cyberattacks receive frequent updates. When the company sent one of these updates, it included a bug in the code that caused disruptions in Windows-based systems. Owing to this, millions of Windows computers began experiencing a “bootloop”- computer starting up and shutting down at random. For many, it produced the “blue screen of death” which indicates a critical issue.

Read more: RBI on global Microsoft outage: Indian banks insulated, only minor disruptions

What Crowdstrike CEO has said on the outage?

Crowdstrike CEO George Kurtz said the issue was identified shortly after the update was released. He said, “We identified this very quickly and remediated the issue. And as systems come back online, as they’re being rebooted, they’re coming back and they’re working.”

Read more: Crowdstrike may lose $16 billion- a fifth of its value- amid global IT outage

He added, “Many of the customers are rebooting the system and it’s coming up and (being) operational because we fixed it on our end. Some of the systems that aren’t recovering, we’re working with them. It could be some time for some systems that just automatically won’t recover.”

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