MUMBAI:
Tata Power
has introduced a fully digitalised approach that completes the process of new electricity connection in seven days, a senior official said on Tuesday.
“This innovative, user-friendly approach, accessible through the
online
customer
portal
by submitting just three
documents
– application form, identity proof and ownership proof eliminates the hassle of paperwork, making it easier and faster for customers to get a new connection,” he said.
“To maintain complete transparency, post submission of application form, site visit is carried out and an estimate is issued to consumers which includes application charges, service connection charges and security deposit. Secure online payment options are available to pay the charges. Once verification and payment processing are complete, a Tata Power engineer will visit the premises within seven days to establish the new connection,” he said.
Seamless adoption of the company’s offerings is enabled through user-friendly options like the ‘My Tata Power Mobile App, the Customer Portal , WhatsApp, the official added.
