Jun 21, 2024 01:10 PM IST
Zomato CEO Deepinder Goyal’s chat with three delivery partners sparked a range of reactions from social media users.
Zomato CEO Deepinder Goyal recently spoke with three of the company’s delivery agents to understand their working conditions and what they like about their jobs. In one of the two videos he shared, Goyal asked them about the tipping culture in different cities and what customers think about how tips work.
Several people who commented on the video took a jibe at Zomato, even comparing the conversation to a boss asking his favourite employees if he is a bad manager.
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“Why do people feel that we don’t pass on the whole tip to you?” he asked the delivery partners. The agents said they do get the entire tip amount.
Shantanu Deshpande, founder and CEO of Bombay Shaving Company, came to the defence of Goyal and Zomato, saying he finds those suspecting the food delivery giant of taking the tips “ridiculous”.
“Leave aside the illogical need to take a risk like commissions off tips. A public company like Zomato can find far less risky ways to increase revenue,” Deshpande said in a post on LinkedIn.
“But such folks operate from a position of low trust. Their life and experiences have been shaped by low-trust environments. They assume everyone is conning them, from sarkaar (government) to sabzi wala (vegetable vendor).
(Also Read: Zomato CEO asks delivery partners about perks of the job: ‘don’t have to ask anyone for leaves’)
