Compensate users for 24 hour+ outage: Trai

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NEW DELHI: In a crackdown on

telecom companies

for poor

consumer services

,

Trai

has mandated that operators will have to compensate subscribers in case of service outages for more than 24 hours at a district level under new rules issued on Friday. Also, it fixed financial penalties running up to Rs 3 lakh for continued failure to ensure adequate services, and Rs 10 lakh for not filing compliance reports with the regulator.
TOI had reported in its May 20 editions that govt plans to strengthen Quality of Service norms in view of poor consumer services.

Trai has also increased the penal amount to Rs 1 lakh from Rs 50,000 for failing to meet each quality benchmark under the new rules. The regulator has introduced a graded penalty system of Rs 1 lakh, Rs 2 lakh, Rs 5 lakh and Rs 10 lakh for different scales of rule violations under revised regulations – “The Standards of Quality of Service of Access (Wirelines and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024”.